Trained & Certified Legal Professionals

Our Professional Training Academy is what sets us apart. Unlike typical staffing agencies that simply place candidates, we operate a full academy built on 25+ years of personal injury law experience.

Every team member receives:

• Hands-on training in a working PI law firm that closes 900+ cases a month.
• Role-specific training programs (from intake to case management) with practical, real-world application.
• Instruction from seasoned PI attorneys, trainers, and insurance experts who know the exact demands of legal practice.
• Rigorous certification, with about 20% of candidates failing to meet our high standards.

This ensures that when professionals join your firm, they’re not just theoretically trained—they’re battle-tested and ready to deliver results from day one, something most staffing agencies can’t match

You only begin paying after training is complete and the professional is assigned to your firm. All training costs are absorbed by us.

On average, firms save about 50% compared to hiring U.S.-based staff. The fee structure covers salary, benefits, taxes, and HR—giving you predictable costs and reduced overhead.

We strategically recruit from Peru and Colombia, chosen for their strong education systems, English proficiency, and cultural compatibility with U.S. firms. Time zones and holiday calendars are nearly identical to the East Coast, ensuring smooth

We use a rigorous selection process where about 20% of candidates fail certification. Every professional gains hands-on experience in our own PI law firm before placement, so they understand the demands of U.S. practices. We take recruitment very seriously and have a rigorous multi-step process before a candidate is even accepted into our training academy:

• Resume Screening – We review work history for stability, continuous employment, and organizational experience.
• Initial Interview – Candidates are assessed for English fluency, attitude, teamwork, and client-service mindset.
• AI Screening – Applicants are tested for conversational English, grammar, and writing skills using advanced AI tools.
• Reference Checks – Prior employers are contacted to verify performance and reliability.
• Background Checks – Thorough vetting ensures compliance and trustworthiness.
• Medical Exams – Conducted to confirm fitness for long-term work.

Only after passing all of these steps are candidates admitted to our academy. From there, they must complete intensive training and certification before being placed with a law firm.

Our relationship doesn’t stop at hiring. We provide ongoing training, performance tracking, and administrative support. Payroll, compliance, and benefits are managed by us, so your team stays focused on client service.

We prioritize cultural fit and cohesion. Our onboarding process includes introductions, expectation setting, and ongoing support to help new hires integrate seamlessly with your in-house team.

We specialize in an end-to-end case management model, where one case manager oversees a case from intake through resolution. This avoids the “assembly line” approach, reduces errors, and builds stronger client trust.

Because team members are highly trained and accountable, firms see:

• Faster case progression
• Reduced errors and miscommunication
• Higher client satisfaction
• Less time wasted on recruiting and training

Currently, our intake coverage is 6 AM – 9 PM (15/7). For most firms, this covers the vast majority of client calls and provides a strong return on investment. Overnight staffing often doesn’t deliver enough value to justify the cost, which is why our own firm relies on a call service after hours. 
That said, if your firm has a clear business case for 24/7 coverage, we can recruit and train staff to meet that need. We’ll also help you analyze your call patterns to determine if round-the-clock intake is truly beneficial for your practice. 

That’s common. Some firms prefer to wait until they hit a certain monthly case volume before hiring additional staff. If that’s your situation, we’ll set a follow-up timeline so we reconnect when the timing is right. 
In the meantime, we encourage firms to join our Mastermind Group, where Rob Levine and other PI leaders share strategies on scaling, marketing, and intake. This can help you reach your growth targets faster and know exactly when it’s the right time to add remote staff.