When it comes to personal injury and disability law, timely and accurate access to medical records can make or break a case. Whether you’re filing claims, preparing for litigation or managing intake, delays or inaccuracies in record retrieval can create unnecessary risk. That’s why choosing the right medical record retrieval partner matters.
In this article, we compare 10 of the top medical record retrieval companies based on service capabilities, technology, integration and turnaround time. While often confused with electronic health record systems (EHRs), medical record retrieval software serves a different role, helping law firms obtain external medical records quickly and securely from third-party providers.
Each provider on this list has its strengths, and ultimately, the right fit depends on the firm’s specific needs. With unmatched speed, deep legal workflow integration and a proven track record, our platform was built to solve the problems others couldn’t fix.
Why Rob Levine Legal Solutions Built Its Own Platform
Rob Levine Legal Solutions was created not by a software company, but by a high-volume personal injury law firm to solve challenges we faced every day in practice. As a firm closing hundreds of cases each month, we relied on medical record retrieval services to keep our cases moving. After using several providers and encountering delays, limited integration, and inconsistent follow-up, Rob Levine decided to create a platform built for the specific needs of legal teams.
Instead of promises, we built something that delivers. To help law firms make more informed decisions, we’ve compiled a direct comparison of the top 10 medical record retrieval providers — including the platform we built — so you can see how they all stack up.
Rob Levine Legal Solutions
The only provider on this list built by a law firm for law firms, this platform was designed to meet the demands of a high-volume litigation practice — one that closes hundreds of cases a month.
- 100% integrated with case management systems
- Staffed by 87 retrievers, 9 leads and 3 managers
- Over 11,000 records retrieved monthly
- 99% retrieval success rate
- 61% of records delivered within 27 days on average
- Transparent pricing: Pay only for the records you request with no long-term commitments
- End-to-end automation from HIPAA form to file delivery
This platform isn’t theoretical. It was built to address the day-to-day demands of a high-volume personal injury practice and is used daily to deliver measurable results, not overpromises. Real data, not marketing claims, backs everything we offer.
National Record Retrieval
This nationwide service offers basic access to medical records through a secure portal. It’s a familiar option for firms with occasional or lower-volume retrieval needs.
Here’s a quick look at what National Record Retrieval offers:
- CMS integration: Yes
- Price: Flat rate without hidden fees or per-page charges
- Set-Up Type: Portal access only
- Turnaround Time: 10 business days
- Contract Terms: Not publicly disclosed
- Best For: Low-volume needs
Still, it may be suitable for firms with limited volume or simple retrieval needs that prioritize a national presence.
American Retrieval Company
This provider offers straightforward access to records with upfront pricing and a basic interface design. It appeals to law firms looking for simplicity rather than integration.
Here’s how American Retrieval compares:
- CMS integration: Yes
- Price: Flat rate fee
- Set-Up Type: Portal
- Turnaround Time: 2-10 business days
- Contract Terms: Month-to-month
- Best For: Simple retrieval
It operates through a HIPAA-compliant portal and uses a flat rate fee structure, making it simple but less customizable for firms with more complex workflows.
Lexitas
A large-scale legal services vendor, it includes record retrieval as part of a broader litigation support offering and is best known among enterprise-level clients.
What you can expect from Lexitas:
- CMS integration: Yes
- Price: Per-page + custom
- Set-Up Type: Full-service backend
- Turnaround Time: 30-45 days
- Contract Terms: Annual agreements
- Best For: Enterprise firms
Lexitas caters primarily to enterprise firms needing custom support and per-page pricing models, making it a better fit for large or highly structured legal environments.
Ontellus
This service delivers high-volume record retrieval tools tailored for large legal and insurance organizations, offering automation, analytics, and limited integration capabilities.
Key features of Ontellus include:
- CMS integration: Yes
- Price: Base + per-page fee
- Set-Up Type: API or dashboard
- Turnaround Time: Less than 30 business days
- Contract Terms: Enterprise contracts
- Best For: Insurers & large firms
Firms should evaluate whether they need this level of enterprise infrastructure.
YoCierge
Taking a concierge-style approach, this service emphasizes client support and hands-on coordination, ideal for firms prioritizing personal service over automation.
What you should know about YoCierge:
- CMS integration: Yes
- Price: Flat fee + custom
- Set-Up Type: Custom concierge portal
- Turnaround Time: Real-time updates
- Contract Terms: Custom terms
- Best For: High-touch firms
This model suits firms that value service over volume efficiency.
Arctrieval
This service is a self-directed record retrieval platform designed for user control and dashboard management. It is well-suited for firms that want more oversight in the process.
Here’s a snapshot of Arctrieval:
- CMS integration: Yes
- Price: Monthly subscription
- Set-Up Type: Dashboard-driven, manual
- Turnaround Time: 30 days or less
- Contract Terms: Subscription agreements
- Best For: DIY firms
The platform typically returns records in 30 days or less, although firms must manage requests manually, and pricing is based on software subscriptions.
ReleasePoint
Blending healthcare and legal record services under one platform, this solution offers both analytics and fulfillment with a dual-industry focus.
ReleasePoint’s platform includes the following features:
- CMS integration: Yes
- Price: Not publicly disclosed
- Set-Up Type: Dashboard
- Turnaround Time: Not publicly disclosed
- Contract Terms: Not disclosed
- Best For: Mixed-use
This may affect responsiveness compared to legal-specific vendors.
Record Grabber
This provider allows law firms to manage retrieval directly through a self-serve digital portal. It provides flexibility for firms that prefer a do-it-yourself approach.
Key takeaways from Record Grabber:
- CMS integration: Yes
- Price: Pay per use
- Set-Up Type: Self-serve portal
- Turnaround Time: Average of 3 weeks
- Contract Terms: No contracts, no lock-in
- Best For: Tech-savvy teams
This self-service model may not scale well for firms handling complex or high-volume matters.
Compex Legal Services
Offering national litigation support across record retrieval, independent medical examinations (IMEs), and subpoena management, this service is widely used in large defense and corporate law settings.
Compex offers the following features:
- CMS integration: No
- Price: Various pricing models
- Set-Up Type: Unified operating platform
- Turnaround Time: 30 days
- Contract Terms: Enterprise contracts
- Best For: Large defense firms
It is best suited for large defense firms seeking national coverage and infrastructure with flexible operational support.
Why Rob Levine Legal Solutions Outperforms
Many companies in this space promote sleek dashboards, broad provider networks or low pricing. On the surface, those features can be tempting. However, law firms know that what matters most is consistent performance: speed, accuracy, integration and legal fluency.
That’s where Rob Levine Legal Solutions stands apart. We don’t overpromise — we deliver. With long-standing connections with medical providers and nearly five years of experience operating at scale, our team knows how to navigate the retrieval process efficiently and effectively. Built by a law firm, our platform performs under pressure, delivers measurable results, and supports the operational needs of high-volume legal teams. While others offer the promise of efficiency, we back ours with data — and a system proven through daily use.
If it works for us, it will work for you.
Want to simplify your medical record retrieval?
Book a demo and see how law firms like yours are getting faster records, better results and fewer headaches with Rob Levine Legal Solutions.
