Rob Levine Law, a prominent personal injury and disability law firm, faced significant challenges with existing medical record retrieval systems. The firm’s staff had to navigate separate portals outside their case management system (CMS) to request records, leading to inefficiencies and errors. Delays were common, with records often not arriving within the promised timeframes. Additionally, support was inadequate; help desk tickets took too long to resolve, and there was no direct access to real-time assistance. The firm also grappled with high costs, paying steep per-record fees that strained their budget.
Solution: Developing an In-House System
In response to these challenges, Rob Levine, the firm’s founder, decided to create a proprietary medical record retrieval system tailored to the firm’s needs. This new system integrated seamlessly with their existing CMS, allowing staff to request and receive medical records directly within their primary workflow. The solution automated many steps in the retrieval process, reducing manual errors and improving efficiency. A dedicated customer service representative was assigned to handle inquiries, providing timely and personalized support. The firm also adopted a flat-fee pricing model, eliminating unexpected costs and making budgeting more predictable.
Results: Enhanced Efficiency and Cost Savings
The implementation of the in-house system transformed Rob Levine Law’s operations. The firm now has an average of 2,154 medical record requests processed monthly, with an average turnaround time of 23 days. The seamless CMS integration has streamlined workflows, and the dedicated support ensures prompt resolution of issues. The flat-fee structure has led to significant cost savings, allowing the firm to allocate resources more effectively. This successful internal solution has been extended to other law firms through Rob Levine Legal Solutions, offering the same benefits to the broader legal community.