The Challenge: A Full-Time Staff Dedicated to Chasing Records
At Dworkin & Maciariello, a busy personal injury law firm, medical record retrieval was once a massive internal operation. The firm employed five to six full-time staff members whose sole job was to request, track, and follow up on medical records. Despite their best efforts, the process was time-consuming, frustrating, and took valuable resources away from more impactful legal work.
Paralegals were spending hours making calls and sending follow-up emails—time that could have been better spent pushing cases forward. It was a system that worked, but not efficiently—and certainly not sustainably.
The Solution: Outsourcing to a Trusted Expert
Enter Rob Levine Legal Solutions. The firm partnered with a company built by a lawyer who understood the day-to-day realities of running a high-volume law office. By outsourcing medical record retrieval, Dworkin & Maciariello was able to free up their internal team and redirect focus to higher-value legal work.
One of the most significant improvements has been the dedicated customer service representative assigned to their account. Complicated or high-touch cases are handled with a level of care and attention that feels like having an expert sitting right inside their office.
The Results: More Time, Less Stress, Better Outcomes
Today, Dworkin & Maciariello requests 1,217 medical records monthly with an impressive average turnaround time of 21 days. No longer bogged down by the administrative burden, their team can focus on litigation, client care, and case strategy.
Rob Levine Legal Solutions has truly been a game changer—not just in terms of record retrieval, but in restoring valuable time and efficiency to the entire firm.