The Challenge: Broken Promises and Missed Deadlines
McCready Law, a well-established personal injury firm, relies heavily on timely access to medical records to move cases forward efficiently. For years, the firm struggled with medical record retrieval vendors who consistently failed to meet their promised turnaround times. Delays meant stalled cases, frustrated clients, and added stress for staff trying to track down updates.
Despite trying multiple retrieval services, the outcome was always the same—missed deadlines, vague timelines, and inconsistent communication. The lack of reliability made it nearly impossible for the firm to plan or provide accurate expectations to clients.
The Solution: A System That Delivers on Its Word
After a long search, McCready Law partnered with Rob Levine Legal Solutions—a company founded by a fellow attorney who understood the real pain points of record retrieval. From day one, Rob Levine Legal Solutions proved to be different. The team delivered exactly what they promised: fast, reliable access to medical records, transparent updates, and true accountability.
The Results: Consistency, Speed, and Trust
McCready Law now requests ~1,500 records monthly, and thanks to Rob Levine Legal Solutions, they enjoy an average turnaround time of just 17 days. The consistency has not only helped streamline operations, but it’s also given the team confidence that their record requests are being handled promptly and professionally.
With fewer delays and more predictable workflows, McCready Law can now focus on what they do best—advocating for their clients. And with a reliable partner by their side, they’re not looking back.
Managing Partner of McCready Law- Michael McCready Testimonial (Medical Records)